IWATSU CALL DIRECTOR
Call Director Slick
The Call Director from Iwatsu Voice Networks is a complete desktop call control application for Iwatsu Icon users. The Call Director is a simple, intuitive application that installs on the user’s PC and provides visual indication of incoming and outgoing calls.
Incoming Call Screen Pop - includes caller’s name and number.
Call Control - The Iwatsu Call Director provides the following call control features:
- · Make a call
- · Place a call on hold
- · Disconnect a call
- · Directory dial
- · Answer a call
- · Record a call
- · Transfer a call
- · Transfer to Voicemail
User Status - The Iwatsu Call Director includes a User Status feature that integrates with the company phonebook, allowing coworkers to view user status. Status settings include In Office, Away on Business, Extended Absence, At Lunch, Meeting, On Vacation and Temporary Location.
Call Forwarding Feature – The Iwatsu Call Director may be used to forward all incoming calls to another extension or an external number such as a cell phone. This setting also integrates with the PC Attendant Phonebook and allows others to view your forwarded status.
Directory – The Iwatsu Call Director has a directory feature that provides two views, the Company Phonebook which lists all ECS extensions, and personal contacts imported directly from Microsoft Outlook. The Company Phonebook is a shared resource with other Iwatsu Gateway Solutions such as the PC Attendant Console and Virtual DSS. The Company Phonebook is user-organized by extension number, first name, last name or department. More importantly, Call Director users simply select the person the wish to call and click the dial button.
Call Log – The call log feature maintains a record of all incoming and outgoing calls for one month. It can be used to both quickly reference and dial past calls.
Use the Iwatsu Call Director Remotely
Remote workers have full access to the Iwatsu Call Director features. The only requirement is a VPN connection to access the Iwatsu Enterprise Gateway.