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Iwatsudesktopsolutions5-4An alternative to a physical IP station that sits on your desk, the Iwatsu Enterprise Softphone can be loaded onto a PC and emulate all Iwatsu Enterprise Suite system features without the physical station. The softphone uses a headset and the PC's IP connection to deliver a full featured IP station that operates as a regular extension on your network.AccuCall-Web Advanced is a historical call accounting application that provides managers the ability to monitor and track day-to-day business performance. Designed specifically for the Iwatsu Enterprise Suite, AccuCall-Web is a web-based application used to generate system reports.MyEC Phone is a desktop application that allows end users the ability to make changes to their Icon Series phones—or any Iwatsu phone—on the fly. It was designed to give end users access to often-modified phone features such as key pattern layout, speed dial, display name, volume and more. But more importantly, the MyEC Phone application was designed to be intuitive and easy for end users.The Virtual DSS from Iwatsu Voice Networks is a highly customizable application that provides easy access to other Iwatsu telephones using the PC—eliminating bulky, hardware-based DSS units. It was designed to greatly reduce overall call handling time and provide visual indication of the current status of each Iwatsu telephone, all while maximizing the user’s desk space.Soft Attendant Console is a software application that works in unison with the Iwatsu Enterprise Suite station, and facilitates users placing, transferring, and holding calls through the PC. While anyone can use the application, Soft Attendant 2.0 is primarily designed for power users such as the attendant position and department assistants.The Call Director from Iwatsu Voice Networks is a complete desktop call control application for Iwatsu Icon users. The Call Director is a simple, intuitive application that installs on the user’s PC and provides visual indication of incoming and outgoing calls.

Virtual Dss Movie
The Virtual DSS from Iwatsu Voice Networks is a highly customizable application that provides easy access to other Iwatsu telephones using the PC—eliminating bulky, hardware-based DSS units. It was designed to greatly reduce overall call handling time and provide visual indication of the current status of each Iwatsu telephone, all while maximizing the user’s desk space.

The Virtual DSS was intended to improve the productivity of power users like receptionists, administrative assistants and other employees with heavy call volume.

Easy-to Use Call Control Features

Single click operation to:

  • · Call another station
  • · Retrieve an incoming call from a call covered station
  • · Transfer a call to another station
  • · Transfer a call to a voicemail box
  • · Park a call at another station
  • · Park a call on a group park orbit
  • Status indication of:
  • · Incoming calls to a station
  • · Station on call
  • · Stations in Do Not Disturb (DND)
  • · Calls parked at a station
  • · Unretrieved voice message at a station
  • Drag and Drop – The Virtual DSS Console is easily customized. Users can quickly change the layout by dragging the desired name or extension from the Iwatsu Gateway Solutions Company Phonebook, and dropping it onto the desired Virtual DSS key. Key changes are instant, with no separate databases to edit or upload.

Integrated Tutorial Movie - The Virtual DSS Console includes an integrated tutorial movie that walks users through all the features and basic configuration options they are likely to use.

Console Integration - The Virtual DSS Console integrates with all Iwatsu stations including the new Iwatsu Icon Series phones.

Remote Users - Remote workers have full access to the Virtual DSS features. The only requirement is a VPN connection to access the Iwatsu Enterprise Gateway.