Corporate Communnications 1-800-465-0883
Iwatsudesktopsolutions5-4An alternative to a physical IP station that sits on your desk, the Iwatsu Enterprise Softphone can be loaded onto a PC and emulate all Iwatsu Enterprise Suite system features without the physical station. The softphone uses a headset and the PC's IP connection to deliver a full featured IP station that operates as a regular extension on your network.AccuCall-Web Advanced is a historical call accounting application that provides managers the ability to monitor and track day-to-day business performance. Designed specifically for the Iwatsu Enterprise Suite, AccuCall-Web is a web-based application used to generate system reports.MyEC Phone is a desktop application that allows end users the ability to make changes to their Icon Series phones—or any Iwatsu phone—on the fly. It was designed to give end users access to often-modified phone features such as key pattern layout, speed dial, display name, volume and more. But more importantly, the MyEC Phone application was designed to be intuitive and easy for end users.The Virtual DSS from Iwatsu Voice Networks is a highly customizable application that provides easy access to other Iwatsu telephones using the PC—eliminating bulky, hardware-based DSS units. It was designed to greatly reduce overall call handling time and provide visual indication of the current status of each Iwatsu telephone, all while maximizing the user’s desk space.Soft Attendant Console is a software application that works in unison with the Iwatsu Enterprise Suite station, and facilitates users placing, transferring, and holding calls through the PC. While anyone can use the application, Soft Attendant 2.0 is primarily designed for power users such as the attendant position and department assistants.The Call Director from Iwatsu Voice Networks is a complete desktop call control application for Iwatsu Icon users. The Call Director is a simple, intuitive application that installs on the user’s PC and provides visual indication of incoming and outgoing calls.

CallDirector

IWATSU CALL DIRECTOR

     Call Director Slick

The Call Director from Iwatsu Voice Networks is a complete desktop call control application for Iwatsu Icon users. The Call Director is a simple, intuitive application that installs on the user’s PC and provides visual indication of incoming and outgoing calls.

Features

Incoming Call Screen Pop - includes caller’s name and number.

Call Control - The Iwatsu Call Director provides the following call control features:
  • · Make a call
  • · Place a call on hold
  • · Disconnect a call
  • · Directory dial
  • · Answer a call
  • · Record a call
  • · Transfer a call
  • · Transfer to Voicemail


User Status - The Iwatsu Call Director includes a User Status feature that integrates with the company phonebook, allowing coworkers to view user status. Status settings include In Office, Away on Business, Extended Absence, At Lunch, Meeting, On Vacation and Temporary Location.

Call Forwarding Feature – The Iwatsu Call Director may be used to forward all incoming calls to another extension or an external number such as a cell phone. This setting also integrates with the PC Attendant Phonebook and allows others to view your forwarded status.

Directory – The Iwatsu Call Director has a directory feature that provides two views, the Company Phonebook which lists all ECS extensions, and personal contacts imported directly from Microsoft Outlook. The Company Phonebook is a shared resource with other Iwatsu Gateway Solutions such as the PC Attendant Console and Virtual DSS. The Company Phonebook is user-organized by extension number, first name, last name or department. More importantly, Call Director users simply select the person the wish to call and click the dial button.

Call Log – The call log feature maintains a record of all incoming and outgoing calls for one month. It can be used to both quickly reference and dial past calls.

Use the Iwatsu Call Director Remotely

Remote workers have full access to the Iwatsu Call Director features. The only requirement is a VPN connection to access the Iwatsu Enterprise Gateway.