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Iwatsudesktopsolutions5-4An alternative to a physical IP station that sits on your desk, the Iwatsu Enterprise Softphone can be loaded onto a PC and emulate all Iwatsu Enterprise Suite system features without the physical station. The softphone uses a headset and the PC's IP connection to deliver a full featured IP station that operates as a regular extension on your network.AccuCall-Web Advanced is a historical call accounting application that provides managers the ability to monitor and track day-to-day business performance. Designed specifically for the Iwatsu Enterprise Suite, AccuCall-Web is a web-based application used to generate system reports.MyEC Phone is a desktop application that allows end users the ability to make changes to their Icon Series phones—or any Iwatsu phone—on the fly. It was designed to give end users access to often-modified phone features such as key pattern layout, speed dial, display name, volume and more. But more importantly, the MyEC Phone application was designed to be intuitive and easy for end users.The Virtual DSS from Iwatsu Voice Networks is a highly customizable application that provides easy access to other Iwatsu telephones using the PC—eliminating bulky, hardware-based DSS units. It was designed to greatly reduce overall call handling time and provide visual indication of the current status of each Iwatsu telephone, all while maximizing the user’s desk space.Soft Attendant Console is a software application that works in unison with the Iwatsu Enterprise Suite station, and facilitates users placing, transferring, and holding calls through the PC. While anyone can use the application, Soft Attendant 2.0 is primarily designed for power users such as the attendant position and department assistants.The Call Director from Iwatsu Voice Networks is a complete desktop call control application for Iwatsu Icon users. The Call Director is a simple, intuitive application that installs on the user’s PC and provides visual indication of incoming and outgoing calls.

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Soft Attendant Console is a software application that works in unison with the Iwatsu Enterprise Suite station, and facilitates users placing, transferring, and holding calls through the PC. While anyone can use the application, Soft Attendant 2.0 is primarily designed for power users such as the attendant position and department assistants.

The Soft Attendant Console is a modern alternative to bulky attendant consoles. Features include:

  • · Call Transfer
  • · Blind Transfer
  • · Transfer to Voicemail
  • · Attendant Call Park Orbit and Page
  • · Direct Station Selection with Status Indication
  • · Company Phonebook with One-Touch Dialing and Status Indication
  • · Drag and Drop Call Transfer
  • Powerful features of the Soft Attendant Console include:
  • · ‘Notes’ column in phonebook allows attendants to add notes about specific extensions such as “Out to lunch,” “In Meeting,” or “On Vacation.”
  • · Color-coded departmental listings and sort by department feature.
  • · Call Log provides information about all calls that ring the extension.
  • · Four call coverage buttons, independent of the telephone.
  • · Recall information includes caller ID name and number and recalling extension ID.
  • · Status column in phonebook includes a ‘PARK’ indication when a call is parked at an extension.