Corporate Communnications 1-800-465-0883

Iwatsu Client Services which works in conjunction with Iwatsu Enterprise Services to enable the following features on TAPI-compliant client applications:

�� Incoming call screen pop of TAPI-compliant application contact record on a Client PC.
�� Make an outbound call via an Iwatsu telephone from a Windows application such as Microsoft Outlook.
�� Place a call on hold / retrieve a call from hold within a TAPI compliant application.

Client Applications

Screen-Pop

Outdial

 

Outlook2000 and above

NO

YES

 

ACT!Version 5 and below

YES

YES

 
TAPI'

*NOTE: Third-party applications are outside the control of Iwatsu Voice Networks and may require customization to support
               the above features. Optional license or hardware may be required.